MON to FRI 09:00 - 17:30
Regulatory Information
EV Carshop Ltd is authorised and regulated by the Financial Conduct Authority (FCA) and is permitted to act as a credit broker only, we are not a funder or finance provider. FCA Firm Reference Number is (FRN 922975). You may check this information on the FCA’s Register by visiting
www.fca.org/register, or by contacting the FCA directly on 0845 606 1234. Not all product types offered by EV Carshop Ltd are regulated by the FCA. You will be advised in advance when a proposal or service is being provided by EV Carshop Ltd is for a product not regulated by the FCA.
Customer Responsibilities
In order for us to fulfil our responsibilities to you, you must:
Cancellation Policy
A cooling off period is applicable to Regulated Contract Hires. Regulated Contract Hire relates to Personal Contract Hire (Personal Leasing), Small Partnerships and Sole Traders.
If applicable you will have a cooling off period of up to 14 business days within which to cancel the order. If on reflection and within the cancellation period you are unhappy with any part of the finance agreement, you may exercise your rights to cancel under the Consumer Credit Directive. The industry standard period for cooling off is 14 business days, however this may vary by finance provider and product type. Full details of the cooling off period will be included in your finance contract with the finance provider. Customers must contact EV Carshop Ltd within the cooling off period to cancel the order. If we have not heard from you on or before the expiry of your statutory cancellation period, we will assume your total satisfaction of the finance product choice and terms of agreement.
In the event that an order is cancelled prior to delivery, EV Carshop Ltd may charge a cancellation fee to cover any costs that may be incurred from dealers or manufacturers, or any other losses incurred by EV Carshop Ltd for processing the deal up to the point of cancellation. Cancellation fees are generally in the region of £250 to £500, however the amount charged will be dependent on a number of factors which are outlined below:
Understanding Personal Contract Hire
Personal Contract Hire is a regulated product. Personal Contract Hire is a lease that allows you to drive a new vehicle over an agreed period of time and mileage. This gives you cost-effective access to new vehicles and no large drops in value normally associated with owning a new vehicle outright. You also have the option to include vehicle service maintenance and repairs, which means you can budget predictably for all your motoring costs. At the end of your Personal Contract Hire agreement, you will need to return the vehicle to the finance company. There is no option to purchase the vehicle. Leased vehicles cannot be used for hire and reward purposes such as taxi or chauffeur services.
So what are the benefits of personal contract hire?
Taking care of the vehicle and your responsibilities
Failure to make payments in full and on time may result in the contract being terminated and the vehicle repossessed. Only enter into an agreement if you are comfortable with the financial commitment and terms.
Understanding Business Contract Hire
There are two types of business contract hire agreement available: Non-regulated (limited companies and large partnerships) and Regulated (small partnerships and sole traders). Business Contract Hire is a lease that allows you to drive a new vehicle over an agreed period of time and mileage. This gives you cost-effective access to new vehicles and no large drops in value normally associated with owning a new vehicle outright. You also have the option to include vehicle service maintenance and repairs, which means you can budget predictably for all your motoring costs. When your Business Contract Hire agreement ends, there are two options available to you. These are:
a) Return the vehicle to the finance provider, or;
b) Get an extension on the lease period in agreement with the finance provider. There is no option to purchase the vehicle at the end of a Business Contract Hire agreement for either regulated or non-regulated contracts. Leased vehicles cannot be used for hire and reward purposes such as taxi or chauffeur services.
So what are the benefits of business contract hire?
Taking care of the vehicle and your responsibilities:
Failure to make payments in full and on time may result in the contract being terminated and the vehicle repossessed. Only enter into an agreement if you are comfortable with the financial commitment and terms.
Understanding Maintenance
By signing this document you are confirming that you understand the difference between a Finance Provider Maintained and Driver Maintained agreement.
It is important to note that in the event that you decide not to include maintenance in your contract (Driver Maintained), you are responsible for maintaining the vehicle at an additional cost over and above the monthly finance rental cost.
Understanding Excess Mileage
Excess mileage charges occur when you go over your agreed mileage. Please see your contract, which will be provided by the finance provider, for full details of the pence per mile charge that may be applicable.
Understanding End of Contract Charges
You may be liable to pay some degree of fine if there is damage beyond what is considered reasonable so it is worth investing time and due care in the maintenance of your leased vehicle.
In the lead-up to the end of your lease, we recommend you take the following steps to ensure that your vehicle is in excellent condition for when it is returned to your finance company. Re-read the BVRLA’s Fair Wear and Tear Guidelines along with those of your finance company and give yourself enough time to act on and repair anything that requires attention.
Understanding Initial Rental
The initial rental amount to be paid is determined by the payment profile you have selected and is not a deposit. For example, if your payment profile is 3+35, this means you will be required to pay 3 rentals as your initial rental amount, followed by 35 monthly payments of your agreed rental amount.
WLTP Information Notice
Due to the graduated introduction of Worldwide Harmonised Light Vehicle Testing Procedure (WLTP), the stated CO2 value on this quotation may increase should the vehicle undergo WLTP type approval between the point of quotation and manufacture. In the absence of applicable manufacturer data it is not possible to provide notice of any change to stated CO2 values, therefore any tax-based elements presented on this quotation are provided as a guide only. Depending on the product, these elements may include:
In addition, Benefit In Kind calculations (if applicable) include a 4% surcharge for diesel vehicles by default due to the lack of available manufacturer data relating to RDE2 compliance. You can refer to the vehicle’s Certificate of Conformity to determine if the surcharge can be subsequently removed. By signing this quotation you are confirming you fully understand and accept the information presented above and the potential impact any changes to the stated CO2 value may have on taxation levied upon this vehicle.
Important Notes for Diesel Vehicles
Diesel Particulate Filters (DPF)
Diesel vehicles with DPFs require regular and sustained motorway driving in order to burn off the diesel particulate matter collected (a process known as ‘regeneration’). If you intend to use your vehicle for city-based or stop/start style driving you may want to consider a petrol vehicle or an alternative fuel vehicle which may be better suited to your needs. Ignoring a DPF warning light will result in damage not covered under a Finance Provider Maintained contract, resulting in costly repairs at driver’s expense. Refer to manufacturer’s guidelines for more information.
AdBlue
Some diesel vehicles are now fitted with tanks that contain AdBlue which is a liquid fuel additive designed to reduce harmful Nitrous Oxide emissions. AdBlue is considered to be a consumable, similar to fuel. It is therefore the driver’s responsibility to ensure that AdBlue is kept topped up, and to pay any costs associated with doing so. Any damage incurred as a result of low AdBlue levels or its misuse will not be covered under a Finance Provider Maintained contract or any included recovery arrangements. Finance provider maintained contracts do not cover AdBlue costs. However, depending of the finance provider of your vehicle AdBlue may be topped up as part of routine servicing. You should consult your vehicle handbook to ascertain whether or not your vehicle uses AdBlue and understand your responsibilities.
In-Car Connected Services
Many vehicle manufacturers are introducing connected services into their vehicles that provide drivers with services like roadside/emergency assistance, service reminders and booking, etc. However, these connected services may be disabled by the finance provider prior to delivery as they could result in service provision from unauthorised third parties that is not in keeping with the terms and conditions of your contract agreement. Whilst a manufacturer may state that a particular connected service is featured, at present there is no reasonable way we can check if the service/s will be disabled. We will endeavour to identify, through experience or research with the finance provider, any connected services that may be affected by this general policy, however, this courtesy cannot be considered a guarantee that any connected services fitted as standard or optionally specified, will not be permanently disabled by the finance provider prior to delivery. By signing and returning this document you are confirming you understand and accept the risks as described above.
Remuneration
We may charge a processing fee of £198 inc VAT for our brokering services. This fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received. We may receive a commission from the product provider. You are entitled at any time to request information regarding payment which we may receive as a result of placing your finance with a finance provider.
Our Services
EV Carshop Ltd is a credit broker. We arrange finance with a finance provider on your behalf after you have agreed to the cost and finance provider charges. We offer a range of products from a select panel of finance providers. Our staff will advise and make recommendations for you based on an assessment of your needs and affordability. We will quote figures based on our finance providers pricing. The finance provider reserves the right to change or decline these quotes based on receipt of the full proposal.
We are not linked to any of our lending panel members. We may occasionally approach more than one finance provider from our select panel of finance providers in order to obtain a credit acceptance. This may result in more than one credit search being registered. However, the number of searches performed will be kept to a minimum. Additional information may be required by finance providers.
You also acknowledge that any organisation approached for credit will need to undertake credit checks with a credit reference agency which may affect your credit rating. Where possible, we will aim to restrict the number of credit checks we carry out against you. We will conduct a confirmation of your financial suitability via an affordability check which will not leave a footprint on your credit record. The selected finance provider may check this again using a credit search or check.
Non-payment of credit agreements may affect your credit rating and may result in the vehicle being repossessed by the finance provider or action being taken via the County Courts. This may also affect your chances of being accepted for credit in future. Alternative sources of finance may be available to you (for example, from other credit brokers or finance providers, or through banks or internet aggregators). We recognise that it is important for our customers to be able to shop around for alternative sources of credit.
EV Carshop Ltd may source finance via a third-party broker where EV Carshop Ltd does not have a direct relationship with the chosen finance provider.
Our Products
We have a number of finance options on offer. It is important that you are aware of all finance options available to you in making your decision, and that you are adequately informed on all options.
Please note that some finance options may not be applicable depending on your circumstances. For further information on the types of finance options available please visit the Finance and Leasing Association website or the Money Advice Service website. Prior to signing an agreement, you must ensure that the additional monthly commitment is suitable and affordable to you, and will not create any undue financial hardship now or in the future should there be a change in your financial circumstances. Always consult with your finance provider for full terms and conditions and contract details prior to signing an agreement.
Commission Disclosure
The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that “commission” means any financial consideration. The existence and nature of Commission arrangements where the Commission varies depending on the Lender, product or other permissible factors will always be disclosed.
In-line with new legislation, if you would like EV Carshop Limited to disclose any potential commission please make your request to our head office address on our contact page or by email to hello@evcarshop.com or by telephone: 0333 444 1857.
Data Protection
Information provided to us may be shared with third parties in the course of credit checking and/or arranging finance. Your contact information may be used by us throughout the duration of the contract term in the event we need to contact you on matters relating to your contract and/or vehicle. We are registered under Data Protection Regulations and are certified by the Information Commissioner’s Office (ICO) with registration number ZA782759. All information held about you by EV Carshop Ltd is held in strict compliance with UK Data Protection Legislation.
Treating Customers Fairly
At EV Carshop Ltd, we always aim to treat customers fairly. We pride ourselves on being a leading UK fleet management provider whilst offering the best combination of advice, products, competitive pricing and outstanding service. We endeavour to conduct our business with skill, care and integrity, be transparent, respect your confidentiality and not put ourselves in a position where our duty to you is compromised. Our full Treating Customers Fairly Policy can be found on our website.
Conflicts of Interest
If through exceptional circumstances EV Carshop Ltd or any of its directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the potential conflict of interest and we will obtain your consent before your instructions are carried out. A copy of our Conflicts of Interest Policy is available on request.
Complaints
If you wish to register a complaint, please contact us in writing:
A copy of our EV Carshop complaints handling procedures can be supplied upon request. If you would like a copy of these procedures please contact us:
Our business is covered by the Financial Ombudsman Service and the BVRLA Conciliation Service. If we are unable to settle your financial services complaint you can refer the complaint to the Financial Ombudsman Service. You may also refer your complain to the BVRLA Conciliation Service. However, complaints should be referred the Financial Ombudsman Service in the first instance to ensure the complaint is received within appropriate timescales.
Financial Ombudsman Service
BVRLA Conciliation Service
Contact Us
Should you have any additional questions in relation to any information included in this document, please contact us directly. EV Carshop Ltd are available to answer queries via the following details:
